Q: How do I pay for my order?
A: If you are a first time customer, we ask for a deposit to start the order with the balance due on or before the actual delivery. After we establish a business relationship, credit terms can be arranged. All payments are accepted with via business or personal checks.

Q: Can I return items?
A: If we have made a mistake on your order, please let us know immediately. Please keep in mind that we can't accept the return of custom manufactured and imprinted goods unless we have made the mistake. You can let us know about any problems via e-mail at customerservice@creativealternatives.biz; via fax at 631-425-2633; or phone us at 631-425-5999 or Call Toll Free 800-603-7030.

Q: How will my order be shipped?
A: As a rule, we use FedEx and UPS. We can even have goods on your doorstep by the next business morning. If you're not in a hurry and want to watch your budget, we can use a common carrier. If you have other needs, let us know when you place your order and we will do our best to accommodate your wishes.

Q: Can I have my order shipped to different locations?
A: Yes, just give us the addresses and tell us how many pieces to deliver to each drop ship point. There is no charge for drop shipments.

Q: Can I have my items packed individually or in special packaging?
A: We can help with your gift box or special packaging needs. Let us know what you need when you order and our customer service staff will work with you to answer your packaging needs.

Q: How long will it take to manufacture my items?
A: Each item in our extensive inventory has different manufacturing and raw material requirements, so manufacturing times vary. A good rule of thumb is to allow 10-15 business days from approval of artwork. Of course, when you place your order, we'll let you know the length of production time.

Q: Some items call for "camera ready art." What is that?
A: Camera ready art is any illustration, graphic image, or special design that has been produced in black and white and that our staff can reproduce directly without our artists having to adjust or modify it. Consider it this way: it's an image that you could duplicate on a photo copier and have a crisp, clear, clone of the original.

Q: What if I don't have camera ready art? Can you help me with my artwork?
A: Yes, we can help. Send us a sketch of your idea, tell us how you want to use the image, and we will do the rest. Art charges are $30.00 per hour. Naturally, after we look at your sketch, we will give you a firm quotation before getting started.

Q: Can I see what the product will look like before it is shipped?
A: Yes, we will send you, via fax, e mail or FedEx, a paper proof or an actual product proof for you to approve before we manufacture your product. Paper proofs, that is, a picture on paper of the finished item. Because of the expense and effort involved in making an actual product, we have to charge for a product proof.

Q: Can I decorate my items with any color?
A: Most of our items can be printed in any color. However, some items have a limited range of printed colors (usually because of the material they are made from). Simply check with us when you place your order.

Q: Can you match PMS colors?
A: Yes, in most cases. If you have specific color matching needs, let us know when you order and we will let you know what your options are.

Q: What will it cost me to get the artwork setup for printing?
A: We must prepare our manufacturing for printing your image or text on the item you have chosen. We charge a one-time set-up fee. Remember, if you re-order the same items, you don't pay the set-up fee the second time.

Q: What is personalization and how is it different from regular printing
A: Personalization is decorating each item with an individual name. For example, you may choose a "logo polo" and we'll print your logo on the front of the shirt and put the name of the person who will receive the shirt on the sleeve.

Q: Are any products imported?
A: We have multiple sources for our products. If you require domestic production, please let us know.

Q: Can I buy union made products?
A: We will make every effort to accommodate your needs for union made products.